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General
What is Lagree PARQ?
At Lagree Parq, we believe your body deserves more than basic. Our high-intensity, low-impact workouts on the Megaformer build strength, burn fat, and sculpt lean muscle — all while protecting your joints.
We’re here to be the North Shore’s destination for Lagree Fitness and can’t wait to see you on the Megaformer.
Who can do Lagree at PARQ?
Lagree Parq welcomes all fitness levels. Every class is designed with modifications and progressions so you can challenge yourself at your own pace. Our instructors are here to guide and support you every step of the way. Stay patient, stay focused, and get ready to get hooked!
When can I sign up for a class?
You can book your classes online up to 14 days in advance. We highly recommend reserving early to lock in your favorite class and time before it fills up!
Instructor Schedule Changes
Instructors may change without notice. Please check the Lagree PARQ schedule regularly for the latest updates.
Grip Sock Policy
Grip Socks are required at all Lagree PARQ classes and are available for purchase.
How often should I come to class?
To get the most out of your training, we suggest taking 3 classes per week.
First Time
Do I need to create an account?
Yes! An account must be made in order to purchase a membership/credit or register for a class. To create an account, please visit our website or download our app.
What should I bring to class?
Wear comfortable, flexible clothing that allows you to move freely. For safety and hygiene, grip socks are required.
Bring a water bottle — we have a refill station available. Please leave hand jewelry at home, as rings can damage the equipment.
How early should I arrive for class?
If it is your first time at PARQ please arrive 10-15 minutes early. If you arrive too late for a safety orientation, we may have to reschedule your class
Class Credits
How do I buy class credits?
You can purchase class credits anytime through our website or app. All sales are final. All classes must be prepaid. Classes are non-refundable, exchangeable, or transferable.
Do you offer refunds on class credits?
We are sorry, but we do not offer refunds for class credits. If you cancel class within our cancellation policy, the class will be credited back to your account for rebooking. You will lose your credit if you cancel less than 12 hours before the class start time.
Memberships
Do you offer monthly memberships?
Yes! We offer Unlimited Membership as well as Limited Memberships( 4, 8, and 12 classes per cycle). All memberships renew automatically every 30 days. On the day your current membership term ends, your account will be charged for the next cycle under the same terms.
A $29 fee will be charged for no-shows, and a $25 fee will be charged for cancellations made with less than 12 hours’ notice.
There are no late cancellation penalty fees for Limited memberships, aside from losing the credit you booked with.
How do I purchase a membership?
You can purchase a membership online, on our app or in person in our studio.
How do I cancel my monthly membership?
We require a minimum of one month’s notice to cancel any active membership. Cancellation requests must be submitted via email to our team at least 30 days before your next billing date to prevent further charges. Requests made within less than 30 days of the next billing cycle will take effect for the following cycle. Please include your full name and the reason for cancellation in your email.
Can I freeze my monthly membership?
If requested, we can freeze or hold your membership. Holds must be for a minimum of seven days, and up to a maximum of 90 days. We are only able to freeze membership twice a year. All freeze requests must be made in writing, including start and end date, and be received at least 3 days prior to the desired start date.
Can I schedule a private or a group booking?
Yes, of course! Whether you’re looking for a more personalized experience or to celebrate an event with your friends we would love to have you. For 1-on-1 and group inquiries please email hello@lagreeparq.com
Late Arrival Policy
What is your late arrival policy?
For the safety of our clients, you need to arrive prior to class time if you are new to PARQ as late entry will not be permitted. We require that all new clients receive a proper introduction to the instructor and Megaformer, so we suggest arriving 10-15 minutes before class begins.
If you have been with us, we would like for you to arrive at least five minutes before the start of class. In the case that you arrive late for class, your spot may be given to a walk-in client. To ensure we hold your spot, we ask that you notify us via email or phone if you are running late.
Please review our cancellation and walk-in policy in the event you are unable to make your scheduled class.
Cancellation Policy
What is your cancellation policy?
To avoid losing your credit, reserved classes can be cancelled up to 12 hours prior to the start of the class. If cancelled with less than 12-hour notice, you will lose the credit from your package or be charged a $25 fee if you are on an unlimited membership.
We do not accept email cancellations. Please cancel your reservation through your account on our website or mobile app.
Can I swap classes within the cancellation window?
Switching classes within the 12-hour cancellation period will result in a late cancellation.
How do I cancel my class?
You can cancel your class online or on our app. If you have trouble cancelling or have any questions, please email or call us.
What if I cancel late or don’t show up to a free class?
If you are coming in for a free class, please note that the cancellation policy and no-show fees still apply. If you do not show up for a free class, you will be charged the full price of a Single Class.
Waitlist
If a class you want to join is full, we strongly encourage you to join the waitlist. To do this, you need to purchase a class or membership. If you do not secure a spot, the class credit will be refunded to your account for use in booking future classes. If a spot becomes available more than an hour before the class starts, you will automatically be added to the class and receive an email confirmation.
Please keep in mind that all classes have a 12-hour cancellation policy. If you’re added from the waitlist less than 12 hours before the class, the cancellation policy still applies. If you fail to remove yourself in time, you may lose your class credit or incur a penalty fee if you have an Unlimited Membership.
If you’re still on the waitlist and decide you no longer want a spot, please remove yourself at least an hour before the class starts, just like you would cancel a class, to ensure your class credit is returned.
Remember, the waitlist becomes void one hour before the class begins, and any available spots will then be allocated on a first-come, first-served basis.
How do I know if I’m on the waitlist?
To check your waitlist status, log in to your account and go to My Classes. If you’re on the waitlist, your position will be displayed. If you no longer wish to take this class, please remove yourself from the waitlist or let us know, and we will remove you.
Studio Policies
Studio Etiquette
Our Studio Etiquette policies are designed to ensure that you and your fellow guests have an amazing experience. We appreciate your cooperation in following our guidelines!
Don’t forget to greet us!
Please check in at the front desk when you arrive.
Make sure to remove your shoes at the entrance.
Please store all your belongings, except for your water bottle, in the provided area. This includes jackets, car keys, phones, and purses!
If you need to remove layers during class (when things heat up), please keep your sweaters in the pit of your mega. No personal items should be left around your megaformer.
Grip socks are required for class. If you’re not wearing them, our staff will kindly ask you to purchase a pair before joining.
Please keep your phone on silent during class. We encourage you to leave it in your locker. If you must use your phone, please step outside of the studio to avoid disrupting others. Note that filming during class is not allowed—save selfies for before or after!
Thank you for helping us maintain a clean and safe environment for everyone, including our trainers.
What is your sales and refund policy?
All service sales are final — services are non-refundable, non-transferable, and non-exchangeable, and must be prepaid in full.
Retail merchandise may be returned within 15 days of purchase for a full refund, provided items are unworn, unwashed, and unused with original tags attached and accompanied by proof of purchase. Please note that final sale items, including but not limited to socks, water bottles, and other personal items, cannot be returned or exchanged for hygiene reasons.
Lost or Forgotten Items
Lagree PARQ is not responsible for lost, stolen or left behind items. We kindly ask to leave all valuable items at home. Items that are left behind will remain in the lost and found for 15 days. Any items that have not been claimed in that time period will then be donated.
Are pets allowed in the studio?
To ensure a safe and respectful class environment for everyone, we have a no-pet policy. We are happy to make arrangements for a service animal, so please email hello@lagreeparq.com in advance.
Are children allowed in the studio?
We kindly ask that you make childcare arrangements before your class, as children are not permitted in the studio. This policy ensures a safe and focused environment for all our guests. If you arrive with a child, we will happily return your class credit and ask that you book for another time
Is there a minimum age requirement to take class?
You must be at least 16 or older to take the class. All clients under the age of 19 must have additional Liability Waiver completed by a parent or guardian before taking their first class.
Medical Inquiries
Can I take Lagree PARQ if I’m pregnant?
Expecting moms, we’re so excited for you! If you’re a regular client and have your doctor’s go-ahead, you’re welcome to continue with us. Our instructors are happy to provide modifications to keep you and baby safe. However, if you’re new to Lagree, we suggest waiting until after your pregnancy to begin, as it is a very intense workout.
For our new mamas, we recommend getting clearance from your doctor and waiting at least three months postpartum before you return. When you’re ready, consider a private session or one of our Mega Light classes to ease back into it! We’re here to help you get back to your workout safely and confidently.